Privacy Policy

1. Introduction

Media Star UK (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our IPTV services. By accessing or using our services, you consent to the collection and processing of your information as described in this policy. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws within the United Kingdom and the European Union.

2. Information We Collect

We may collect various types of information to enhance your user experience and improve our services.

a) Personal Information

We collect personal data when you register for our services, subscribe, or communicate with our support team. This may include:

Full Name
Email Address
Phone Number
Billing Address

Payment Information (processed securely by third-party payment providers, such as credit/debit card details and PayPal)
Account Credentials (username, password, and authentication details)

b) Non-Personal Information

To optimize and improve our services, we collect:

IP Address
Device Type and Specifications (such as operating system, browser type, and device model)
Log Data (including access times, session durations, and viewing history)
Cookies and Tracking Data (used for analytics and improving user experience)
Geo-Location Information (to ensure compliance with content licensing agreements)

3. How We Use Your Information

We use the collected information for various business and operational purposes, including:

Providing and maintaining IPTV services
Processing transactions and managing subscriptions
Offering customer support and responding to inquiries
Enhancing security measures and preventing fraudulent activities
Conducting data analytics and service improvements
Sending service-related notifications, promotional offers, and newsletters (with user consent)
Complying with legal obligations and regulatory requirements

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. However, we may share your data in the following scenarios:

a) With Service Providers

We engage third-party service providers to facilitate payments, hosting, customer support, and content delivery. These providers are contractually bound to protect your information and use it only for the intended purpose.

b) Legal Compliance & Protection

We may disclose personal data:

To comply with legal obligations, court orders, or law enforcement requests
To investigate fraud, security breaches, or violations of our terms
To protect our rights, safety, and the security of our users and company

c) Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction. We will notify users of any such changes.

5. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or destruction. These measures include:

Data encryption (for sensitive financial and personal data)
Secure access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Compliance with GDPR and UK Data Protection laws

Despite our best efforts, no digital transmission or storage is completely secure. Users should take their own precautions, such as using strong passwords and avoiding account sharing.

6. Data Retention

We retain personal data only as long as necessary for legitimate business purposes or legal compliance. Once the retention period expires, data is securely deleted or anonymized.

Account data is retained for the duration of the subscription and a limited period thereafter.
Transactional records are stored to comply with tax and accounting regulations.
Users can request data deletion by contacting our support team.

7. Your Rights & Choices

As a user, you have the following rights regarding your personal data:

Right to Access: Request access to your personal data stored by us.
Right to Rectification: Request corrections to inaccurate or outdated information.
Right to Deletion (Right to be Forgotten): Request removal of your data, subject to legal requirements.
Right to Restrict Processing: Limit how we process your personal data.
Right to Data Portability: Receive your personal data in a machine-readable format.
Right to Object: Opt-out of direct marketing or specific data processing activities.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, email us at info@mediastaruk.com. We will respond to requests within 30 days, subject to identity verification.

8. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience. These include:

Essential Cookies: Necessary for website functionality and security.
Analytical Cookies: Help analyze website traffic and usage.
Advertising Cookies: Personalize marketing campaigns based on browsing behavior.

Users can manage cookie preferences through browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their respective privacy policies.

10. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. If a parent or guardian believes a child has provided personal data, they should contact us for immediate removal.

11. International Data Transfers

As our services operate in the UK and Europe, user data may be processed in different jurisdictions. We ensure appropriate safeguards for international data transfers in compliance with GDPR and UK data protection laws.

12. Changes to This Privacy Policy

Media Star UK reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Modified” date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

Company Name: Media Star UK
Contact Number: +44 7950 654779
Email: info@mediastaruk.com

By using Media Star UK’s IPTV services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.