Privacy Policy
1. Introduction
At Media Star UK, we prioritize customer satisfaction and strive to deliver high-quality IPTV services. While we maintain a strict refund policy, we also recognize that there may be rare and exceptional circumstances where a refund request warrants consideration. This document outlines our approach to refund requests, ensuring clarity and transparency for all users.
2. General Refund Policy
All sales are considered final once a subscription or service has been purchased.
Refunds will not be issued for reasons including, but not limited to:
- Change of mind or personal preference.
- Lack of usage or dissatisfaction with content selection.
- Internet connectivity issues, including speed limitations or ISP restrictions.
- Device incompatibility or software limitations on the user’s end.
- Temporary service disruptions due to maintenance or external factors beyond our control.
We reserve the right to assess each request on a case-by-case basis and determine eligibility at our discretion.
3. Exceptional Circumstances for Refund Consideration
While our refund policy is firm, we acknowledge that there may be cases where a refund request is justified. A refund may be considered under the following circumstances:
- Service Activation Failure: If a user has completed payment and their subscription remains inactive for more than 48 hours despite following all setup instructions and contacting our support team.
- Duplicate Transactions: If a user is mistakenly charged more than once for the same service and provides sufficient proof of duplicate payment.
- Prolonged Service Disruption: In the unlikely event of a verified, system-wide service outage affecting all users for an extended period (not related to ISP issues or external network problems), a partial refund or service extension may be considered.
- Unauthorized Payment: If a user can provide verifiable evidence that an unauthorized transaction was made from their payment method and reports the issue within 72 hours of the transaction.
4. Refund Request Submission & Review Process
To request a refund under the circumstances outlined above, users must:
- Submit a formal request via email to info@mediastaruk.com within 7 days of the transaction.
- Provide detailed supporting documentation, including proof of purchase, payment confirmation, and a clear explanation of the issue.
- Allow our team 5-7 business days to assess the request, verify eligibility, and respond with a decision.
5. Subscription Cancellations & Auto-Renewals
Users may cancel their subscription at any time; however, cancellations do not entitle users to a refund for any unused portion of their subscription. Subscriptions are set to auto-renew by default. Users are responsible for canceling their subscription before the renewal date if they do not wish to continue the service. Failure to cancel before the renewal date does not qualify for a refund.
6. Chargebacks, Disputes & Fraud Prevention
Users are encouraged to contact us directly regarding any concerns before initiating a chargeback or payment dispute. Initiating a chargeback without prior communication may result in account suspension and permanent service termination. Fraudulent claims or attempts to abuse our refund policy will be investigated and may be reported to relevant authorities.
7. No Refund on Promotional Offers
Services purchased at a discounted or promotional rate are strictly non-refundable. Limited-time offers, trials, or free periods do not entitle users to refunds or extensions.
8. Final Decision & Policy Updates
Media Star UK reserves the sole discretion to approve or deny any refund request based on the details provided. Refund policies may be updated periodically. Continued use of our services after any changes implies acceptance of the revised policy.
9. Contact Information
For any inquiries regarding refunds, users can reach out to us through the following:
- Email: info@mediastaruk.com
- Phone: +44 7950 654779
By subscribing to Media Star UK, users acknowledge and accept this Refund Policy in its entirety.